April 2026
MIKI SZIKSZAI
CEO
SNAPPER SERVICES
For Miki Szikszai, CEO of Snapper Services, the challenge of translating complex transport systems into actionable insights has been a career-long fascination.
“It’s one thing to have data,” he says. “It’s another to make sense of it, to understand what’s really happening in your network and make decisions that improve outcomes for passengers.”
As Australian public transport networks face rising demand, more dispersed travel patterns, and higher expectations around reliability, Miki sees data as the key to smarter, more responsive systems. But the real breakthrough, he says, comes when data is connected, not siloed.
“Every team, from planning, operations and frontline staff, is working with pieces of the puzzle,” he explains. “If those pieces stay separate, it’s hard to see the full picture. When you bring everything together, you can move from reacting to problems to preventing them, from guessing to understanding, from reporting on the past to shaping the future.”
This same thinking has informed Snapper Services’ recent work on global benchmarking.
“We recently released the Mosaiq Global Public Transit Index, which aggregates open data from over 1,000 locations worldwide and presents it in a single, continuously updated interface,” he says.
“It replaces static, once-a-year reports with a rolling view of network performance. You can see on-time performance, early and late running, and even how local definitions of ‘on time’ differ. That context is everything, you can’t just look at the headline numbers and assume you understand how a network operates.”
For Australian authorities and operators, Miki encourages starting close to home.
“Look at your own city or region first,” he says. “See how you’re performing and who operates under similar constraints. Then explore comparable networks elsewhere to understand what’s possible and where you can learn.”
He notes that benchmarking and data integration are not just about high-level strategy. They also play a critical role in day-to-day decision-making and ongoing improvement.
“When everyone has access to the same insights, from operators to authorities, you create alignment across the organisation,” he says. “Decisions become faster and more consistent, and teams are better equipped to respond to what is happening across the network.”
For Miki, the real value comes from turning those insights into action over time.
“It is not about a single big change. It is about making informed decisions every day, testing what works, and continuously refining how the network operates,” he explains. “That is how you start to see meaningful improvements in reliability, efficiency, and the overall passenger experience.”
As Australian networks continue to evolve, Miki believes the ability to connect data, understand performance, and learn from peers will become increasingly important.
“The opportunity is there to move beyond fragmented reporting toward a more complete and connected view of the network,” he says. “When you combine that with the ability to benchmark and learn from others, it gives transport professionals a much stronger foundation for decision-making.”
Because ultimately, better data is not the end goal.
“It is what you do with it that matters,” he says. “And that is what leads to better outcomes for passengers and better networks for the future.”