Service Planning Manager| Torrens Transit
South Australia
Closing Date: 07 December 2025
Service Planning Manager: Shaping the Future of Transit in Adelaide
Torrens Transit, a proud member of the Kelsian Group Limited – Australia's foremost integrated multi-modal transport provider and tourism operator – is seeking a dynamic and experienced Service Planning Manager to lead our dedicated team in Adelaide. This is an exceptional opportunity to play a pivotal role in shaping the future of bus services across the Adelaide metropolitan area, working in close partnership with the South Australian Government to deliver innovative and efficient transport solutions.
About Kelsian and Torrens Transit:
Kelsian Group connects communities across Australia, Singapore, the USA, the UK, and the Channel Islands. With over 30 years of experience, Kelsian encompasses Transit Systems (a leading Australian public bus operator), All Aboard America! Holdings, Inc. (AAAHI) – the second-largest motorcoach operator in the USA, SeaLink – Australia's leading marine transport provider, and Tower Transit – spearheading bus franchising in the UK, Channel Islands and Singapore.
Kelsian Group moves over 383 million customers annually, employing over 12,800 individuals and operating a fleet of over 5,870 buses and 124 vessels globally. We are committed to innovation and sustainability, striving to lead the industry towards a greener future by adopting international best practices within a local context. Our success is rooted in a deep passion for delivering exceptional outcomes for our passengers, clients, and the communities we serve.
At Torrens Transit, we are proud to partner with the SA Government in delivering reliable and efficient bus services throughout Adelaide. Our Service Planning team is at the forefront of this effort, collaborating with the Department for Infrastructure and Transport (DIT) to implement new services and initiatives that enhance the public transport network and support the region's economic and population growth.
The Role:
As Service Planning Manager, you will lead a team of highly skilled planning and scheduling experts based in Morphettville. You will be responsible for driving business improvement initiatives and projects that enhance the quality and efficiency of operations at Torrens Transit and across the broader Transit Systems network. This critical role demands a focus on meeting customer expectations for safe and reliable services, controlling costs, and delivering effective solutions for our clients.
Key Responsibilities:
Team Leadership: Provide strong leadership and guidance to the Service Planning team, fostering a collaborative and high-performance environment. Mentor and develop team members, ensuring they have the skills and knowledge to excel in their roles.
Network Improvement Initiatives: Lead the team in identifying and implementing network improvements and business growth strategies, including tenders and acquisitions. Carefully consider project timelines and milestones to ensure successful execution.
Strategic Planning: Develop innovative network strategies and improvements, incorporating the latest advancements in service planning and delivery. Utilize global trends, local field surveys, and research to inform decision-making.
Financial Analysis: Conduct thorough financial analysis of all network change projects, evaluating the long-term impact on all aspects of the business. Ensure that projects are financially sustainable and deliver a strong return on investment.
Performance Management: Employ analytical techniques and metrics to assess performance, driving continuous improvement and innovation. Develop and implement remedial plans to address any performance gaps.
Stakeholder Engagement: Build and maintain strong relationships with clients, stakeholders, government agencies, customers, bus drivers, and other relevant groups. Collaborate effectively to shape project outcomes and achieve business growth objectives.
Compliance: Ensure that all activities are conducted in accordance with local and statutory policies and legislation, including the National Heavy Vehicle Regulator (NHVR) regulations and Employment Agreements. Prioritize safety in all aspects of operations.
About You:
The ideal candidate will be an experienced transport professional with a proven track record of success in service planning and delivery. You will possess excellent communication and leadership skills, with the ability to effectively engage and influence a wide range of stakeholders. Your analytical and problem-solving abilities will enable you to dissect complex issues and develop innovative solutions.
You will be an innovative thinker, passionate about improving public transport services and delivering positive outcomes for the community. Your experience in establishing and maintaining relationships with government clients will be highly valued.
Essential Skills and Experience:
Detailed understanding of public transport planning and scheduling principles.
Experience in managing cost and resource impacts within scheduling software.
Proven ability to lead and manage high-performing teams.
Strong analytical skills and the ability to make data-driven decisions.
Excellent organizational skills and attention to detail.
A bachelor's degree in transportation management, logistics, engineering, or a related field is preferred.
Why Join Torrens Transit?
This is an exceptional opportunity to join a leading transport organisation and make a significant contribution to the future of public transport in Adelaide. We offer a highly competitive remuneration package and a supportive work environment where you can grow and develop your skills. You will have the opportunity to work on a variety of challenging and rewarding projects, collaborating with a team of dedicated professionals.
If you are a passionate and experienced transport professional with a desire to make a difference, we encourage you to apply for the Service Planning Manager position at Torrens Transit.
